What is a Ticketing System?
- A ticketing system allows IT support to be organized, focused, efficient, and effective.
- This directly impacts costs and revenues, customer retention, and public brand image.
- Ultimately, ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution.
IMPROVE CUSTOMER RETENTION AND BRAND IMAGE
A fit-for-purpose ticketing system, along with best-practice processes, helps organizations prevent major incidents from becoming a very public reality.
SAVE TIME AND MONEY
Downtime is money. IT professionals waste less time on unnecessary manual processes, freeing up valuable time for more important work.
GET BETTER SUPPORT, HAPPIER CUSTOMERS
By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents leading to quicker resolution times.